These terms apply when you buy course credits from Care2Learn as a self-employed carer, for your own training. If you are an organisation training your staff, our main Terms & Conditions apply instead.
1. Who we are
Care2Learn is provided by CARE2LEARN LIMITED, registered in England and Wales (company number 12435039), registered office Wren House, 68 London Road, St Albans, Hertfordshire, AL1 1NG. We are registered with the Information Commissioner's Office under reference ZC205619. Contact us at hello@care2learn.co.uk.
2. Credits, and what they cost
- Courses are bought with credits. One credit gives you one course. A small number of longer courses, such as the Care Certificate, use more than one credit — the cost is always shown before you add it.
- Credits cost £4 each, and the price you see at checkout is the price you pay. Payment is taken by Stripe; we never see or store your card details.
- Credits do not expire and stay on your account until you use them.
- Credits have no cash value, cannot be transferred to another person or account, and cannot be exchanged for money once used.
- There is no subscription and no recurring payment. You buy credits when you want them, and nothing is taken automatically.
3. Immediate access, and your right to cancel
This clause matters, so it is set out plainly.
If you are buying as a consumer, you would normally have 14 days to change your mind about something bought online. Because your courses are digital and open the moment you add them, that right works a little differently here:
- Unused credits — if you change your mind within 14 days of buying, tell us at hello@care2learn.co.uk and we will refund any credits you have not used.
- Courses you have started — when you buy, you tick a box asking for immediate access and acknowledging that you give up the right to cancel a course once you start it. That is what lets us open the course straight away rather than making you wait 14 days. Once you open a course, the credit used for it is not refundable.
We record which version of these terms you accepted and when, so both of us have a clear record.
4. Your certificates and training record
When you complete a course you get a certificate in your name, showing the date you completed it and the date it is next due. Your certificates and training record are yours. You can download them at any time while your account is open, and we recommend you save copies as you go. We will not withhold a certificate for training you have completed and paid for.
5. Your account
- You must give accurate details when you register, and keep your email address up to date — it is how we send your certificates and reset your access.
- Keep your password private. You are responsible for what happens on your account.
- Your account is for you alone. Please do not share your login, or complete training on someone else's behalf.
- After ten incorrect sign-in attempts your account locks for your protection. You can unlock it using ‘Forgot your password?’.
6. Using the training honestly
Assessment results and certificates are only worth something if they are honest. Please do not complete assessments dishonestly, share answers, or let anyone else complete training in your name. If we have good reason to believe a certificate was not genuinely earned, we may withdraw it and close the account, and we will tell you why.
7. What the training is — and what it is not
Our courses reflect UK legislation, statutory guidance and recognised good practice at the time of writing. However:
- the content is general training material, not legal, clinical or regulatory advice about your particular situation;
- a certificate evidences that you completed that training. It is not by itself proof of competence in practice, and it does not guarantee that any employer, agency or regulator will accept it for their purposes; and
- law and guidance change. We work to keep courses current, but you should check that the training meets whatever you need it for before you buy.
If you are taking training to satisfy a particular employer or agency, it is worth checking with them first that our courses are acceptable to them.
8. Your personal data
Because you are training on your own account rather than through an employer, we are the data controller for your personal information. Our Privacy Policy explains what we hold, why, and the rights you have — including the right to a copy of your data and to ask us to delete it.
9. Availability
We aim to keep Care2Learn available and working properly, but we cannot promise it will never be interrupted. We may occasionally take it offline for maintenance and will keep that as short as we can. If a fault stops you using credits you have paid for, contact us and we will put it right.
10. Closing your account
You can close your account at any time by emailing us. Please download your certificates first. We will keep your records for a reasonable period afterwards in case you need them, then delete or anonymise them as described in our Privacy Policy. Unused credits are not refundable on closure except where clause 3 or the law says otherwise.
11. Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, our total liability to you is limited to the amount you have paid us in the twelve months before the problem arose. We are not liable for loss of earnings or other indirect losses.
None of this affects your statutory rights as a consumer, if you are one.
12. Changes to these terms
We may update these terms. The version that applies to any purchase is the one you accepted at the time you made it, and we keep a record of that. Changes do not apply retrospectively to credits you have already bought.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
14. Contact us
Questions, or something not working? Email hello@care2learn.co.uk and we will help.