These terms govern your access to and use of Care2Learn, the online training platform for UK adult social care. Please read them carefully. By creating an account or using the service, you agree to them.
1. Who we are
Care2Learn (“Care2Learn”, “we”, “us”, “our”) is a service provided by CARE2LEARN LIMITED, a company registered in England and Wales (company number 12435039), whose registered office is at Wren House, 68 London Road, St Albans, Hertfordshire, United Kingdom, AL1 1NG. We are registered with the Information Commissioner's Office under reference ZC205619. You can contact us at hello@care2learn.co.uk.
2. Definitions
- Service — the Care2Learn platform at care2learn.co.uk (and the Care Passport service at passport.care2learn.co.uk, where you use it), including all courses, assessments, records and features.
- Customer (“you”) — the organisation that registers for an account.
- Authorised Users — the individuals you permit to use the Service, such as your administrators and learners.
- Learner Data — personal data relating to your Authorised Users that is processed in the Service, such as names, contact details, job roles, training assignments, assessment results and completion certificates.
3. The Service
We grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes for as long as your subscription is active, subject to these terms.
We may update, improve or change features of the Service from time to time. We will not make changes that materially reduce the core functionality you are paying for without letting you know.
4. Accounts and eligibility
- You must provide accurate registration details and keep them up to date.
- The person who registers confirms they are authorised to enter into these terms on behalf of the Customer.
- You are responsible for keeping account credentials and staff PINs secure, and for all activity that takes place under your account. Tell us promptly if you suspect any unauthorised access.
- Authorised Users must be your employees, workers or contractors. You are responsible for their use of the Service and for their compliance with these terms.
5. Fees and payment
Subscription plans and prices are as shown on our website or in your order. Unless stated otherwise, fees are exclusive of VAT, which will be added where applicable.
Subscriptions run on a 12-month term. You may pay monthly in advance, or — for organisation accounts — pay the 12 months upfront in return for a discount. Fees are payable in advance for the period selected. If a payment is not made when due, we may suspend access until the amount is paid. We will give you reasonable notice before any suspension for non-payment.
6. Your responsibilities and acceptable use
You agree not to:
- use the Service unlawfully, or in a way that infringes anyone's rights;
- share login credentials outside your organisation, or allow people who are not Authorised Users to access the Service;
- copy, resell, sub-licence or commercially exploit the courses or platform except as permitted under your subscription;
- attempt to gain unauthorised access to, disrupt, or reverse-engineer the Service, or introduce malicious code; or
- complete assessments dishonestly or falsify training records.
7. Data protection and learner records
In relation to Learner Data, you are the data controller and we act as your data processor. This clause, together with the Schedule at the end of these terms, is the written processing contract that UK data protection law requires between a controller and a processor — so you already have one, and do not need to request a separate agreement from us. Our Privacy Policy explains how we handle personal data more generally.
Our commitments as your processor
We will:
- process Learner Data only on your documented instructions — these terms, your configuration and use of the Service, and any further written instruction you give us — unless the law requires otherwise, in which case we will tell you first unless we are prohibited from doing so;
- ensure that everyone we authorise to process Learner Data is bound by an appropriate duty of confidentiality;
- put in place appropriate technical and organisational measures to keep Learner Data secure, taking account of the risk to the people the data is about;
- not engage another processor without your authorisation. You authorise the sub-processors named in our Privacy Policy. If we intend to add or replace one, we will give you reasonable notice and you may object on reasonable data protection grounds; if we cannot resolve your objection, you may terminate the affected part of the Service without penalty;
- impose materially the same data protection obligations on any sub-processor we engage, and remain responsible to you for what they do;
- help you, so far as reasonably possible, to respond to requests from your staff exercising their data protection rights;
- help you meet your own obligations on security, breach notification and data protection impact assessments, taking account of the nature of the processing and the information available to us;
- tell you without undue delay after becoming aware of a personal data breach affecting Learner Data, with the information you reasonably need to meet your own reporting duties;
- at your choice, delete or return Learner Data at the end of the Service and delete existing copies, unless we are required by law to keep them; and
- make available the information you reasonably need to demonstrate compliance with this clause, and allow for and contribute to audits, including inspections, by you or an auditor you appoint — on reasonable notice, during business hours, and no more than once a year unless a breach has occurred or a regulator requires otherwise.
You are responsible for having a lawful basis to enter your staff's personal data into the Service and for informing them, as their employer, about how their training records are used.
8. Training content — important compliance note
Our courses and the Care Certificate materials are written to reflect established UK legislation, statutory guidance and recognised good practice at the time of writing. However:
- the content is general training material, not legal, clinical or regulatory advice for your specific setting;
- completing a course and receiving a certificate evidences that a learner has completed that training — it is not, by itself, a guarantee of an individual's competence or of your organisation's compliance with the CQC or any other body;
- you remain responsible for assessing competence in practice, for your own policies, and for meeting your regulatory obligations; and
- law and guidance change. While we work to keep content current, you should satisfy yourself that the training meets your current requirements.
9. Intellectual property
We (and our licensors) own all intellectual property rights in the Service, including the platform, course content, assessments and branding. Nothing in these terms transfers those rights to you. You may use the materials only as needed to use the Service under your subscription.
Records and data you enter remain yours. You grant us the limited rights needed to host and process that data to provide the Service.
10. Availability and support
We aim to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may occasionally suspend access for maintenance, and will try to keep any planned downtime to a minimum. We provide support via hello@care2learn.co.uk.
11. Warranties and disclaimers
We provide the Service with reasonable care and skill. To the fullest extent permitted by law, and except as expressly stated in these terms, the Service is provided “as is” and we exclude all other warranties, whether express or implied.
12. Limitation of liability
Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.
Subject to that, we are not liable for loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss. Our total liability to you arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that period.
13. Term and termination
Your subscription runs for a 12-month term and renews automatically for a further 12 months unless notice is given. You may give notice at any time from your account settings; notice must be given at least 30 days before the end of your term, and if given later it takes effect at the end of the following term. Giving notice is notice not to renew: your subscription remains active and billing continues to the end of your current term, you keep full access until that date, and it then ends automatically. We will remind you by email before your term renews. Payments already made are non-refundable except where a refund is required by law. Either party may terminate if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.
On termination, your right to use the Service ends. We will make your data available for export for a reasonable period and will then delete or anonymise it in line with our Privacy Policy, unless we are required to keep it.
14. Changes to these terms
We may update these terms from time to time. If we make a significant change, we will take reasonable steps to let you know. Continuing to use the Service after a change takes effect means you accept the updated terms.
15. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16. Contact us
Questions about these terms? Email us at hello@care2learn.co.uk.
Schedule — details of the processing
Set out as required by Article 28(3) of the UK GDPR. This describes the processing we carry out as your processor under clause 7.
- Subject matter — provision of the Care2Learn training platform to you.
- Duration — the term of your subscription, together with the limited retention period described in clause 13 and our Privacy Policy.
- Nature and purpose — hosting and storing training records so that you can assign, deliver, track and evidence mandatory training for your staff; issuing completion certificates; and sending sign-in details, service messages and training reminders to your Authorised Users.
- Type of personal data — names; work email addresses; job roles; start dates; sign-in credentials (a four-digit PIN, which your administrators can view so they can issue it to staff); courses assigned; progress and completion dates; assessment scores and attempts; certificate records; and, where the Care Passport is used, portable credential data.
- Categories of data subject — your Authorised Users: care staff, team leaders, registered managers and administrators.
- Sub-processors — as named in our Privacy Policy.