Our commitment
Care2Learn trains care workers, and care workers use whatever device is in their pocket — often a phone, sometimes with a screen reader, large text or voice control. This statement covers the Care2Learn website (www.care2learn.co.uk) and the training application at /app. We want every carer to be able to sign in, learn and collect their certificate without asking for help, and we treat anything that prevents that as a bug.
We work towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We have not yet had an independent accessibility audit, so we do not claim full conformance — this page says plainly what we have built and tested ourselves, and what we know still falls short.
What works today
- Signing in. Every sign-in screen is a proper form: pressing Enter, or Go on a phone keyboard, submits it. Every field has a visible label that screen readers announce, the PIN box brings up the number pad on phones, and password managers can save and fill your details.
- Phones and small screens. The site and the courses are built for phone screens first and work without sideways scrolling, including at larger text sizes.
- Keyboard use. The sign-in screens and course player can be driven by keyboard, with a visible focus outline.
- Nothing is audio-only. Every slide's teaching is on screen as text, and narrated sections also carry a written transcript of the voiceover where one is available.
- No time limits. Lessons and assessments are never timed. Your place is saved as you go, so you can stop and pick up later, and a weak signal does not lose your answers.
- Mistake-friendly assessments. In quizzes you can change a selected answer before you press Next, so one mis-tap never decides a question.
Known limits
- We have not yet commissioned a professional audit against WCAG 2.2 AA, so there will be issues we have not found ourselves.
- Certificates, printable packs and the Care Certificate portfolio are laid out for print; they are real text rather than images, but have not been tested with screen readers.
- Some course visuals use colour to add meaning. The information is always in the text as well, but the visuals themselves are not all labelled for screen readers yet.
- Some older marketing pages have not had the same attention as the application and may have weaker labelling or contrast in places.
Help, another format, or something broken
If any part of Care2Learn does not work with your equipment or assistive technology, or you need course content in another format, email hello@care2learn.co.uk. We reply within 24 hours, 7 days a week. Tell us what you were trying to do and what happened, and we will fix it or find you a way round it.
If you work for a care provider, your manager can also reset your PIN or help you sign in — but you never need their permission to tell us about an accessibility problem.
This statement was prepared on 12 October 2026. We review it when the platform changes in ways that affect accessibility.